Returns Policy
Warranties
All new products purchased from Bonners are covered by a 12 month warranty, unless otherwise stated on your receipt. The applicable warranty period appears directly below the item on your receipt.
If there's a fault with the product...
If at any time within this warranty period, the equipment fails, in the first instance call us on 01323 639335 where one of our advisers will try and help you rectify the fault over the telephone.
If your item fails within 30 days of receipt, and is not due to mis-use or other reason excluded from the normal warranty, we'll give you a replacement or, if that's not possible, a refund.
After the 30 day period, we will arrange a suitable repair of the item or, if that's not possible, give you a replacement, or if that's not possible, a refund.
On-site warranties only apply to larger digital pianos and acoustic pianos. It is the buyer's responsibility to return all other items to our store for repair. We charge for collection of faulty items. Charges vary depending upon location and size/weight of the product being collected.
Consumables such as (but not limited to) guitar strings and reeds are not covered by the warranty. Accidental damage or misuse of the item are not covered by the warranty.
If You Made The Purchase From Home....
All home order returns must be authorised in advance by calling 01323 639335. If we decide that your item needs to be returned to us, we will issue you with a returns authorisation number. This number must be displayed clearly on the outside of any returns sent to us.
We charge for collection of items which appear to have a fault - but this charge will be refunded to you once we receive the item and have confirmed that a fault exists.
If You Change Your Mind...
Goods Purchased In-Store
Within 7 days of purchase we are happy to exchange or give you a refund with vouchers for any item you purchase. Just return the item to our store, unused, in its original undamaged packaging, along with the receipt and we'll be happy to exchange the item for something more suitable, or give you a refund in Bonners vouchers. We do not give cash refunds in cases of 'change of mind'.
Goods Purchased From Home
You have the right to cancel goods purchased from home by the end of the seventh working day after the day on which you receive your goods. The goods being returned must be un-opened and in 'as new' condition. Bonners Ltd reserves the right to make a charge for delivery costs incurred, and also the right to charge a minimum fee of 15% in cases where the goods are not returned to us un-opened and in 'as new' condition.
'As new' means there are no traces that the packaging has been opened and all supplied contents are present and in perfect condition.
In All Cases....
We do not accept returns of software, music books, CD's, DVD's, or items that have been ordered specially for you, unless found to be faulty in which case a replacement product of the same title will be supplied.
We also do not accept returns of goods which have been made to your specifications or have been personalised. We may also refuse to accept the return of any item which has been used, or where the packaging has been damaged.
We charge for collection of goods in cases of 'change of mind'. Charges vary depending upon location and size/weight of the product being collected.
If you'd like to return something we've delivered, we will charge you for collecting the item and no refund of any kind will be given on the original delivery charge paid.
Our warranty, returns & refunds policies do not affect your statutory rights .
