For accurate delivery information, please call our sales team on 01323 639335. As a guide, despatch times are detailed below.
Products which are shown as in stock will be sent within 2 working days from when payment is received.
Products which are shown as available to order usually take 5-7 working days to despatch, but we will confirm then when the order is received. If an item will not be delivered to you within 5 working days we will contact you to let you know, and ensure that it is shipped the next working day after it has arrived at our premises.
Orders placed using our finance options may take longer than the delivery times quoted above because we cannot despatch goods until the signed finance documents and relevant identification has been returned to us. Where we ship to
Presently, we offer online ordering and shipping to the UK only. Shipping rates may vary between areas and we do not offer online ordering to the Republic of Ireland, the Channel Islands and other International locations.
How We Send Your Packages To You
The shipping method we use is determined by the size & nature of the goods being purchased. Sometimes you will have the choice of different shipping methods. These will be offered to you at the checkout stage of ordering.For most items, someone will need to be present at the delivery address to sign for the goods. For pianos and some larger items, we will contact you prior to delivery to arrange a convenient day. We are not able to be specific about the delivery time. Deliveries are made between 8.30am and 6pm Monday to Friday.
No-one at home?
Our courier will try and deliver your parcel(s) twice. After the second failed attempt, your goods will be returned to our warehouse. If you would like us to try and deliver them again, we will charge the delivery charges associated with your order again. You may also choose to collect your parcels from our retail store.
Digital Piano Deliveries
If you choose our courier delivery/flat pack delivery method, please be aware that with larger items such as digital pianos, the courier is not contracted to carry them up any steps or stairs. If there are stairs leading to the front door of the delivery address, or you live in an apartment which is not on pavement level, it is your responsibility to arrange transportation from the pavement level to the delivery address. In this instance, the delivery driver may, at their own discretion assist you in carrying the parcels to the delivery address, but they are not contracted nor obliged to do so.
Do you need delivery upstairs, or delivery at a specific time?
For some larger items which need to be delivered upstairs - including digital pianos, we offer a timed delivery service using our own van and drivers. This service is free on some items and chargeable on others. Call us on 01323 639335 to discuss your specific delivery requirements.