Delivery Information

At Bonners, we offer a range of flexible delivery and collection options designed to suit both the type of instrument you purchase and your location within the UK mainland.

We aim to dispatch most in-stock standard-sized items within 1 working day of receiving payment. Larger instruments and specialist deliveries may require additional scheduling, and our team will contact you directly to arrange them.

Delivery charges vary depending on the type and size of product you purchase. Please use the table below to see all our main delivery charges at a glance.

Delivery Charges At A Glance

Product Type	Delivery Service	Charge
Standard Products – Over £250	Standard Courier Delivery	FREE
Standard Products – £28 to £249.99	Standard Courier Delivery	£12
Standard Products – Under £28	Standard Courier Delivery	£9.99
Guitar Strings	Royal Mail Delivery	£4.99
Guitar Strings	Tracked Courier Delivery	£7.99
Digital Pianos up to £1,500	Boxed Delivery into your home	£29
Digital Pianos over £1,500	Boxed Delivery into your home	FREE*
Digital Pianos	Professional Installation	FREE – £250
Agency Digital Pianos	Manufacturer-subsidised delivery	FREE – £175
Second-Hand Keyboards & Guitars	Specialist / Courier Delivery	Additional charge applies
Oversized Products over 120cm	Specialist / Courier Delivery	Additional charge may apply
Acoustic Pianos	Standard Ground-Floor Specialist Delivery	FREE to most UK mainland postcodes
Warehouse Collection	Pre-arranged collection	FREE

*Boxed Delivery is not available for certain larger one-piece digital pianos or digital grand pianos. These instruments require Professional Installation.

Please note: Our FREE delivery over £250 offer applies to standard new products only. Digital pianos, agency products, second-hand instruments, oversized products and certain postcode areas have separate delivery charges.

Your applicable delivery options and charges will be shown at checkout before you complete your order.

Please note that we currently deliver to UK mainland addresses only.

Standard Parcel Deliveries

Smaller products and standard-sized packages are shipped using trusted third-party courier services, including FedEx and DX Express.

Most in-stock items are dispatched within 1 working day.

Standard Delivery Charges

Order Value	Delivery Charge
Over £250	FREE
£28 – £249.99	£12
Under £28	£9.99

These charges apply to standard new products. Digital pianos, second-hand instruments, oversized products and other specialist deliveries have separate charges as shown in the Delivery Charges At A Glance table above.

Guitar Strings Delivery

Service	Price
Royal Mail Delivery	£4.99
Tracked Courier Delivery	£7.99

All courier deliveries require somebody to be available to receive and sign for the goods, particularly for high-value items.

If delivery cannot be completed, the courier will normally make up to two delivery attempts before returning the goods to our warehouse. Re-delivery charges may apply where necessary.

Some remote postcode areas, including the Scottish Highlands, offshore islands, West Wales and certain rural areas, may incur additional delivery charges and slightly longer delivery times.

Digital Piano Deliveries

Choose the delivery service that's right for you

Whether you're happy to unpack and assemble your new piano yourself, or would prefer our specialist team to take care of everything, we offer a choice of delivery services depending on the piano you purchase.

OPTION A

Boxed Delivery

Your new piano is delivered boxed into your home, ready for you to unpack and assemble yourself.

Piano Price	Boxed Delivery
Over £1,500	FREE*
Up to £1,500	£29

With this option, your piano remains in its original packaging and assembly is not included.

*Boxed Delivery is not available for certain larger, one-piece digital pianos or digital grand pianos. These instruments can only be delivered using our Professional Installation service.

OPTION B

Professional Installation

Let us take care of everything.

Your new piano will be delivered by our specialist piano delivery team, who will bring it into your home, carefully unpack and assemble it, and install it in your chosen room.*

We'll also remove all boxes and packaging, leaving your new piano assembled, positioned and ready to play.

FREE – £250

Professional Installation costs from FREE to £250, depending on the piano model and your delivery postcode.

Professional Installation is included FREE with selected digital pianos, while a delivery and installation charge applies to other models.

The applicable price for your piano and delivery location will be clearly shown at checkout before you complete your order.

We will arrange a delivery date with you in advance and will also call you on the day to help provide a more accurate arrival time.

We believe buying a new piano should be an exciting occasion. With our Professional Installation service, there's no need to worry about unpacking, assembly or disposing of bulky packaging. We'll take care of everything and leave your new piano ready for you to enjoy.

*Delivery to your chosen room is subject to suitable access.

Agency-Supplied Digital Pianos

Some digital pianos are sold by Bonners on an agency basis on behalf of the manufacturer and have their own subsidised delivery charges.

Delivery charges for agency-supplied digital pianos range from FREE to £175, depending on the piano model, delivery service and your location.

Because these products are supplied under separate manufacturer arrangements, our standard Boxed Delivery and Professional Installation charges do not necessarily apply.

The applicable delivery service and price will be clearly displayed at checkout before you complete your order.

Upstairs Delivery & Special Access

Our standard Professional Installation prices are based on straightforward ground-floor delivery with suitable access.

We can deliver many digital pianos upstairs, but this depends on the piano model, delivery location, staircase and access. Some larger instruments may not be suitable for upstairs delivery, and an additional charge may apply.

If you require upstairs delivery, or have narrow doorways, steps, restricted access or any other concerns, please contact us before placing your order.

We may ask you to provide photographs of the delivery route or staircase so that we can confirm the best delivery option for you.

Call us on 01323 639335 or email sales@bonnersmusic.co.uk and we'll be happy to advise.

Remote & Offshore Locations

Additional charges may apply to some parts of Scotland and Wales, the Isle of Wight and other remote or offshore locations.

Please contact us before ordering if you're unsure whether your address is covered by our standard delivery services.

Acoustic Piano Deliveries

Acoustic pianos require specialist handling and are delivered by experienced piano moving teams.

Standard ground-floor delivery is FREE to most UK mainland postcodes.

We can accommodate a wide range of delivery situations including:

• Ground-floor deliveries
• Stair access
• Difficult-access installations
• Crane and specialist lifting access where required

Additional charges may apply for:

• Scottish Highlands
• Offshore and island locations
• West Wales
• Difficult-access properties
• Stair carries or specialist access requirements

Any applicable additional delivery charges will be confirmed in advance.

Piano Delivery Questionnaire

Prior to delivery, we will ask you to complete a short Piano Delivery Questionnaire. This allows us to assess access arrangements and ensure the safe delivery and positioning of your instrument.

This helps protect both your property and your piano whilst ensuring our delivery team arrives fully prepared.

Second-Hand & Oversized Products

Our standard FREE delivery over £250 offer does not apply to all second-hand or oversized products.

Additional delivery charges apply to:

• All second-hand keyboards, guitars & related products.
• Some oversized products measuring more than 120cm in length
• Products requiring specialist handling or delivery

Where applicable, the delivery charge will be calculated automatically at checkout based on the items in your basket and your delivery postcode.

If you're unsure about the delivery charge for a particular instrument, please contact us before ordering and we'll be happy to advise.

Pre-Orders & Out of Stock Items

If you order a product that is temporarily out of stock, we will contact you as soon as possible to confirm the expected lead time.

If you would like to check availability before placing your order, our sales team will be happy to help.

For many popular or newly released products, we can also take a small deposit to reserve your place in the queue ahead of new stock arriving.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and courier details.

You can track your shipment directly with the courier once dispatched.

Removal & Disposal of Existing Acoustic Pianos

If you have an existing acoustic piano that you no longer require, we can often arrange professional removal and disposal.

Disposal Service

Professional piano disposal services start from £99, depending on location and access conditions.

Part Exchange

If you are upgrading your piano, we may also be able to offer a part-exchange allowance against your new instrument.

Please contact our sales team with details and photographs of your existing piano for an accurate quotation.

Warehouse Collection

We offer FREE collection from our warehouse locations in:

• Eastbourne
• Reigate
• Milton Keynes
• Newcastle

Collections must be arranged in advance with our sales team.

Please note:

• Warehouse collections require pre-booking
• A deposit may be required
• Online delivery orders cannot normally be converted to collection orders after purchase for security and logistical reasons

Need Help?

If you're unsure which delivery service applies to your purchase, or would like advice regarding delivery charges, access requirements, assembly services or lead times, our experienced team will be happy to help.

Call us on 01323 639335 or email sales@bonnersmusic.co.uk.