Delivery Information

At Bonners, we offer a range of flexible delivery and collection options designed to suit both the type of instrument you purchase and your location within the UK mainland.

We aim to dispatch most in-stock standard-sized items within 1 working day of receiving payment. Larger instruments and specialist deliveries may require additional scheduling time, and our team will contact you directly to arrange them.

Please note that we currently deliver to UK mainland addresses only.

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Pre-Orders & Out of Stock Items

If you order a product that is temporarily out of stock, we will contact you as soon as possible to confirm the expected lead time.

If you would like to check availability before placing your order, our sales team will be happy to help. For many popular or newly released products, we can also take a small deposit to reserve your place in the queue ahead of new stock arriving.

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Standard Parcel Deliveries

Smaller products and standard-sized packages are shipped using trusted third-party courier services, including FedEx and DX Express.

Most in-stock items are dispatched within 1 working day.

Delivery Charges

Guitar Strings Delivery

All deliveries require somebody to be available to receive and sign for the goods, particularly for high-value items.

If delivery cannot be completed, the courier will normally make up to two delivery attempts before returning the goods to our warehouse. Re-delivery charges may apply where necessary.

Some remote postcode areas, including the Scottish Highlands, offshore islands, West Wales and certain rural areas, may incur additional delivery charges and slightly longer delivery times.

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Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and courier details.

You can track your shipment directly with the courier once dispatched.

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Digital Piano Deliveries

As a specialist piano retailer, we offer two levels of delivery service for digital pianos and larger boxed instruments.

Because many digital pianos weigh between 60kg and 120kg, these deliveries are handled differently from standard parcels.

Economy Delivery

Our Economy Delivery service provides fast mainland UK delivery of your piano in its original flat-packed carton.

• Delivery is typically made between 8am and 6pm
• The piano will be delivered to your doorstep or ground floor entrance
• Assembly is not included
• You will need assistance available to help move the instrument into your property

Delivery Charges - New Digital Pianos

Delivery charges for new boxed digital pianos range from FREE to £49, depending on postcode area.

Some lower-value products supplied in particularly large cartons may carry a delivery charge of £25, which will be clearly shown at checkout.

Agency-Supplied Digital Pianos

Certain digital pianos are supplied directly by the manufacturer on an agency basis. Delivery charges for these products range from FREE to £175, depending on product type and delivery location.

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Premium Delivery & Assembly Service

Our Premium Delivery & Assembly Service includes professional in-home setup by our experienced piano delivery team.

This service includes:

• Delivery into your home
• Full assembly of the piano and stand*
• Set up of a matching stool (where applicable)
• Positioning of the instrument
• Removal and recycling of packaging

We will contact you directly to arrange a convenient delivery date and estimated arrival window.

*Ground floor only - contact us for upstairs delivery quotes. 

Assembly Charges

Professional in-home assembly charges range from FREE to £250, depending on postcode area and the make and model of the instrument.

Available services and pricing will be displayed automatically at checkout once your postcode has been entered.

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Acoustic Piano Deliveries

Acoustic pianos require specialist handling and are delivered by experienced piano moving teams.

We can accommodate a wide range of delivery situations including:

• Ground floor deliveries
• Stair access
• Difficult access installations
• Crane and specialist lifting access where required

Standard Delivery Charges

Standard ground floor delivery to most UK mainland postcodes is FREE.

Additional charges may apply for:

• Scottish Highlands
• Offshore and island locations
• West Wales
• Difficult access properties
• Stair carries or specialist access requirements

Any applicable delivery charges will be confirmed in advance.

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Piano Delivery Questionnaire

Prior to delivery, we will ask you to complete a short Piano Delivery Questionnaire. This allows us to assess access arrangements and ensure the safe delivery and positioning of your instrument.

This helps protect both your property and your piano whilst ensuring our delivery team arrives fully prepared.

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Removal & Disposal of Existing Acoustic Pianos

If you have an existing acoustic piano that you no longer require, we can often arrange professional removal and disposal.

Disposal Service

Professional piano disposal services start from £99, depending on location and access conditions.

Part Exchange

If you are upgrading your piano, we may also be able to offer a part exchange allowance against your new instrument.

Please contact our sales team with details and photographs of your existing piano for an accurate quotation.

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Warehouse Collection

We offer FREE collection from our warehouse locations in:

• Eastbourne
• Reigate
• Milton Keynes
• Newcastle

Collections must be arranged in advance with our sales team.

Please note:

• Warehouse collections require pre-booking
• A deposit may be required
• Online delivery orders cannot normally be converted to collection orders after purchase for security and logistical reasons

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Need Help?

If you would like advice regarding delivery options, access requirements, assembly services or lead times, our experienced team will be happy to help.