Kawai Novus NV12 Hybrid Piano
Kawai Novus NV12 Hybrid Piano
Call & Collect From Our Warehouses
How It Works
Call & Collect From Our Warehouses
Call & Collect From Our Warehouses
How It Works
Call & Collect From Our Warehouses
Kawai Novus NV12 Hybrid Piano
Kawai Novus NV12 Hybrid Piano
SKU:Product Code: NV12
5 in stock
Try This Product In Store:
Enter your postcode to find your nearest Bonners showroom.
Experience this instrument in-store
Order online with confidence, or visit one of our showrooms to try this model for yourself.
You’ll often be able to compare it alongside similar instruments, helping you make an informed choice.
Also See In These Stores:
Please note: display models may vary in colour and specification. Where the exact model isn’t available, a similar version from the same range may be available to try.
Sussex:
Bonners Piano & Keyboard Centre, 9 Faraday Close Eastbourne East Sussex BN22 9BH
- NEAREST TO YOU
- ON DISPLAY
- NOT ON DISPLAY
Milton Keynes:
Bonners Piano & Keyboard Centre, 1 Ward Road Bletchley Milton Keynes MK1 1JA
- NEAREST TO YOU
- ON DISPLAY
- NOT ON DISPLAY
Newcastle:
Bonners Piano Centre, Unit 3A Airport Industrial Estate, Kingston Park, Newcastle-Upon-Tyne, NE3 2EF
- NEAREST TO YOU
- ON DISPLAY
- NOT ON DISPLAY
Surrey:
Bonners Piano & Keyboard Centre, 46B Albert Road North Reigate Surrey RH2 9EL
- NEAREST TO YOU
- ON DISPLAY
- NOT ON DISPLAY
Other Stores:
Eastbourne Guitar Store:
Bonners Guitar Store, 9 Faraday Close Eastbourne East Sussex BN22 9BH
- NEAREST TO YOU
- ON DISPLAY
- NOT ON DISPLAY
This model is not currently on display in Eastbourne Guitar Store, but we may be able to arrange a transfer:
Price Match
Part Exchange*
Kawai Novus NV12 Hybrid Piano
Kawai Novus NV12 Hybrid Piano
£13,999
Kawai Novus NV12 Hybrid Grand Piano
Available now at Bonners Piano Centres – the UK’s leading Kawai retailer
The Kawai Novus NV12 takes the Novus concept to true grand-piano territory, combining a larger, grand-style cabinet and Kawai’s renowned Millennium III Hybrid Grand action with a revolutionary PentaDrive soundboard system and the latest SK-EX Rendering piano sounds. If you’re considering a flagship hybrid grand, there’s no better place in the UK to buy than Bonners Piano Centres — Kawai’s largest UK retailer with over a decade of hybrid piano expertise.
This product is sold in the name and on behalf of Kawai UK Ltd., whose Terms and Conditions and Privacy Policy will apply.
Is the NV12 the right piano for you?
The NV12 is particularly well-suited to:
- Advanced players who want a true grand piano action at home
- Pianists who need silent practice without compromising feel
- Customers considering an acoustic grand but wanting more flexibility
If your priority is the most realistic playing experience possible in a hybrid format, the NV12 is one of the strongest options available.
NV12 vs NV6 – which should you choose?
The NV12 and Kawai Novus NV6 Hybrid Piano are the two current models in the Novus range, and both offer an exceptional hybrid experience.
- NV6: upright-style action, more compact, suits most homes
- NV12: full grand piano action, larger cabinet, maximum realism
If you’re looking for the closest possible feel to a grand piano, the NV12 is the natural choice.
If space or budget is a consideration, the NV6 is often the more practical option.
Features at a Glance
- Millennium III Hybrid Grand action with optical hammer sensing
- PentaDrive soundboard system for immersive projection
- SK-EX Competition Grand & Concert Grand piano sounds
- Dual DAC audio system with refined sampling filter
- 5" anti-glare touchscreen with minimal interface
- Bluetooth MIDI & Audio v5
- USB-C with integrated audio interface
The grand hybrid experience: touch, tone and presence
- Authentic grand action: The Millennium III Hybrid Grand action with graded ABS hammers and optical sensors delivers the precision, control and repetition that serious pianists expect.
- Real grand damper mechanism: True pedal feel with mechanical interaction that mirrors an acoustic grand’s response and half-pedal control.
- PentaDrive soundboard: Five transducers energise a wooden soundboard to create room-filling, organic resonance — no conventional speakers required.
- SK-EX Rendering: Multi-channel, 88-key sampling blended with advanced resonance modelling for expressive, lifelike tone, including the new SK-EX Competition Grand.
If you’re comparing hybrid and digital pianos more broadly, you can also view our digital piano comparison guide to see how the NV12 fits into the wider market.
Modern technology, elegantly executed
The NV12 benefits from an optimised audio chain with dual DACs and refined filtering for exceptional clarity and dynamic headroom. Connectivity is state-of-the-art: Bluetooth MIDI & Audio v5 for seamless wireless use, and a USB-C port with integrated audio interface and power delivery for streamlined recording and video content creation. The discreet 5" anti-glare touchscreen can auto-dim to keep your focus on the music.
Why choose Bonners for your NV12?
- Sell Your Piano To Us at the Same Time – Upgrading from an acoustic or digital piano? Send us make, model, condition and photos for a fast, fair valuation that makes stepping up to the NV12 simple. Sell To Bonners Info >
- Try In-Store Before You Buy – Visit our showrooms to play the NV12 alongside other Kawai and Novus models. Our hybrid specialists will help you compare and choose with confidence.
- Unrivalled Expertise & Support – Bonners has many years of hands-on hybrid piano experience. Call or email us for friendly, authoritative advice.
Delivery, setup & peace of mind
Order your NV12 from Bonners and our professional team will deliver, install and set it up at a time that suits you. Every instrument includes full manufacturer warranty coverage, backed by Bonners’ trusted after-sales support.
Experience the NV12 at Bonners
The NV12 is available to try at all Bonners Piano Centres.
Play it side by side with other hybrid and acoustic models, and get straightforward advice from musicians who use these instruments every day.
Call us today or email our expert team to discuss the NV12, arrange a demonstration, or get a part-exchange valuation.
| Keyboard Action: Millennium III Hybrid Grand piano action with optical hammer sensing |
| Pedals: Grand Feel Pedal System Damper (with half-pedal support), Soft, Sostenuto |
| Finishes: Black Polished |
| Sound Source: Pianist Mode: SK-EX Rendering – 88-key multi-channel sampling, resonance modelling Harmonic Imaging XL: 88-key piano sampling |
| Number Of Voices: Pianist mode: SK-EX Concert Grand & SK-EX Competition Grand, 10 rendering characters Harmonic Imaging XL: Wide selection of acoustic pianos & 90+ additional voices |
| Polyphony: max. 256 notes (depending on selected sound) |
| Speaker Configuration: PentaDrive Soundboard System Five transducers driving a large wooden soundboard (no conventional speakers) |
| Amplifier Output: Premium multi-channel amplification system (high-performance audio components) |
| Display Screen Interface: 5" full-colour LCD Touchscreen (anti-glare, 480 x 800 pixels) |
| Bluetooth Connectivity: Bluetooth MIDI v5, Bluetooth Audio v5 (wireless MIDI & audio streaming) |
| Song Recording & Playback: Internal Recorder: 10 songs, 2-track recorder (approx. 90,000 note memory) USB Recorder: MP3, WAV, Overdub audio, Line In & Bluetooth Audio Recording |
| Headphone Output: 2 Stereo Headphone Outputs (1/4" and 1/8") |
| USB Connectors: USB-C with audio interface & power delivery USB to Device connector |
| Other Notable Features: Virtual Piano Artisan (formerly Virtual Technician), Dual, Split, 4Hands mode, Key Transpose, Tone Control (User EQ), Wall EQ |
| Music Desk: Grand piano-style, adjustable/removable |
| Connections: LINE IN (1/8" stereo), LINE OUT (1/8" stereo), MIDI IN/OUT, Headphones x 2 |
| Dimensions: Approx. 1505mm (W) x 620mm (D) x 1010mm (H) |
| Weight: Approx. 127kg |
Experience this model first-hand at any of our stores listed below.
If you're unsure which instrument or product is right for you, nothing compares to seeing, touching, and playing it in person before making a purchase. When you visit a Bonners Music store, you can explore a wide selection of pianos, keyboards, guitars, and related products to help you make the perfect choice. Our friendly and knowledgeable staff are always on hand to help you if you have any questions.
Please note that the colour of the display model in our showroom may differ from what is shown on this page.
Sussex
Address:
Bonners Piano & Keyboard Centre, 9 Faraday Close Eastbourne East Sussex BN22 9BH
Telephone:
01323 639335
Milton Keynes
Address:
Bonners Piano & Keyboard Centre, 1 Ward Road Bletchley Milton Keynes MK1 1JA
Telephone:
01908 274957
Newcastle
Address:
Bonners Piano Centre, Unit 3A Airport Industrial Estate, Kingston Park, Newcastle-Upon-Tyne, NE3 2EF
Telephone:
0191 607 7335
Surrey
Address:
Bonners Piano & Keyboard Centre, 46B Albert Road North Reigate Surrey RH2 9EL
Telephone:
01737 242174Delivery Information
At Bonners, we offer a range of flexible delivery and collection options designed to suit both the type of instrument you purchase and your location within the UK mainland.
We aim to dispatch most in-stock standard-sized items within 1 working day of receiving payment. Larger instruments and specialist deliveries may require additional scheduling, and our team will contact you directly to arrange them.
Delivery charges vary depending on the type and size of product you purchase. Please use the table below to see all our main delivery charges at a glance.
Delivery Charges At A Glance
Standard Products
Over £250: FREE
£28–£249.99: £12
Under £28: £9.99
Guitar Strings
Royal Mail Delivery: £4.99
Tracked Courier Delivery: £7.99
Digital Pianos – Boxed Delivery
Up to £1,500: £29
Over £1,500: FREE*
Digital Pianos – Professional Installation
FREE to £250 depending on piano model and delivery postcode.
Agency Digital Pianos
Manufacturer-subsidised delivery: FREE–£175 depending on model and delivery location.
Second-Hand Keyboards & Guitars
Additional delivery charge applies. Shown at checkout.
Oversized Products Over 120cm
Additional delivery charge may apply. Shown at checkout.
Acoustic Pianos
FREE standard ground-floor specialist delivery to most UK mainland postcodes.
Warehouse Collection
FREE by prior arrangement.
*Boxed Delivery is not available for certain larger one-piece digital pianos or digital grand pianos. These instruments require Professional Installation.
IMPORTANT: FREE delivery over £250 applies to standard new products only. Digital pianos, agency products, second-hand instruments, oversized products and certain postcode areas have separate delivery charges.
Your applicable delivery options and charges will be shown at checkout before you complete your order.
Please note that we currently deliver to UK mainland addresses only.
Standard Parcel Deliveries
Smaller products and standard-sized packages are shipped using trusted third-party courier services, including FedEx and DX Express.
Most in-stock items are dispatched within 1 working day.
Standard Delivery Charges
Order ValueDelivery ChargeOver £250FREE£28 – £249.99£12Under £28£9.99
These charges apply to standard new products. Digital pianos, second-hand instruments, oversized products and other specialist deliveries have separate charges as shown in the Delivery Charges At A Glance table above.
Guitar Strings Delivery
ServicePriceRoyal Mail Delivery£4.99Tracked Courier Delivery£7.99
All courier deliveries require somebody to be available to receive and sign for the goods, particularly for high-value items.
If delivery cannot be completed, the courier will normally make up to two delivery attempts before returning the goods to our warehouse. Re-delivery charges may apply where necessary.
Some remote postcode areas, including the Scottish Highlands, offshore islands, West Wales and certain rural areas, may incur additional delivery charges and slightly longer delivery times.
Digital Piano Deliveries
Choose the delivery service that's right for you
Whether you're happy to unpack and assemble your new piano yourself, or would prefer our specialist team to take care of everything, we offer a choice of delivery services depending on the piano you purchase.
OPTION A
Boxed Delivery
Your new piano is delivered boxed into your home, ready for you to unpack and assemble yourself.
Piano PriceBoxed DeliveryOver £1,500FREE*Up to £1,500£29
With this option, your piano remains in its original packaging and assembly is not included.
*Boxed Delivery is not available for certain larger, one-piece digital pianos or digital grand pianos. These instruments can only be delivered using our Professional Installation service.
OPTION B
Professional Installation
Let us take care of everything.
Your new piano will be delivered by our specialist piano delivery team, who will bring it into your home, carefully unpack and assemble it, and install it in your chosen room.*
We'll also remove all boxes and packaging, leaving your new piano assembled, positioned and ready to play.
FREE – £250
Professional Installation costs from FREE to £250, depending on the piano model and your delivery postcode.
Professional Installation is included FREE with selected digital pianos, while a delivery and installation charge applies to other models.
The applicable price for your piano and delivery location will be clearly shown at checkout before you complete your order.
We will arrange a delivery date with you in advance and will also call you on the day to help provide a more accurate arrival time.
We believe buying a new piano should be an exciting occasion. With our Professional Installation service, there's no need to worry about unpacking, assembly or disposing of bulky packaging. We'll take care of everything and leave your new piano ready for you to enjoy.
*Delivery to your chosen room is subject to suitable access.
Agency-Supplied Digital Pianos
Some digital pianos are sold by Bonners on an agency basis on behalf of the manufacturer and have their own subsidised delivery charges.
Delivery charges for agency-supplied digital pianos range from FREE to £175, depending on the piano model, delivery service and your location.
Because these products are supplied under separate manufacturer arrangements, our standard Boxed Delivery and Professional Installation charges do not necessarily apply.
The applicable delivery service and price will be clearly displayed at checkout before you complete your order.
Upstairs Delivery & Special Access
Our standard Professional Installation prices are based on straightforward ground-floor delivery with suitable access.
We can deliver many digital pianos upstairs, but this depends on the piano model, delivery location, staircase and access. Some larger instruments may not be suitable for upstairs delivery, and an additional charge may apply.
If you require upstairs delivery, or have narrow doorways, steps, restricted access or any other concerns, please contact us before placing your order.
We may ask you to provide photographs of the delivery route or staircase so that we can confirm the best delivery option for you.
Call us on 01323 639335 or email sales@bonnersmusic.co.uk and we'll be happy to advise.
Remote & Offshore Locations
Additional charges may apply to some parts of Scotland and Wales, the Isle of Wight and other remote or offshore locations.
Please contact us before ordering if you're unsure whether your address is covered by our standard delivery services.
Acoustic Piano Deliveries
Acoustic pianos require specialist handling and are delivered by experienced piano moving teams.
Standard ground-floor delivery is FREE to most UK mainland postcodes.
We can accommodate a wide range of delivery situations including:
- Ground-floor deliveries
- Stair access
- Difficult-access installations
- Crane and specialist lifting access where required
Additional charges may apply for:
- Scottish Highlands
- Offshore and island locations
- West Wales
- Difficult-access properties
- Stair carries or specialist access requirements
Any applicable additional delivery charges will be confirmed in advance.
Piano Delivery Questionnaire
Prior to delivery, we will ask you to complete a short Piano Delivery Questionnaire. This allows us to assess access arrangements and ensure the safe delivery and positioning of your instrument.
This helps protect both your property and your piano whilst ensuring our delivery team arrives fully prepared.
Second-Hand & Oversized Products
Our standard FREE delivery over £250 offer does not apply to all second-hand or oversized products.
Additional delivery charges apply to:
- All second-hand keyboards
- Some oversized products measuring more than 120cm in length
- Products requiring specialist handling or delivery
Where applicable, the delivery charge will be calculated automatically at checkout based on the items in your basket and your delivery postcode.
If you're unsure about the delivery charge for a particular instrument, please contact us before ordering and we'll be happy to advise.
Pre-Orders & Out of Stock Items
If you order a product that is temporarily out of stock, we will contact you as soon as possible to confirm the expected lead time.
If you would like to check availability before placing your order, our sales team will be happy to help.
For many popular or newly released products, we can also take a small deposit to reserve your place in the queue ahead of new stock arriving.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and courier details.
You can track your shipment directly with the courier once dispatched.
Removal & Disposal of Existing Acoustic Pianos
If you have an existing acoustic piano that you no longer require, we can often arrange professional removal and disposal.
Disposal Service
Professional piano disposal services start from £99, depending on location and access conditions.
Part Exchange
If you are upgrading your piano, we may also be able to offer a part-exchange allowance against your new instrument.
Please contact our sales team with details and photographs of your existing piano for an accurate quotation.
Warehouse Collection
We offer FREE collection from our warehouse locations in:
- Eastbourne
- Reigate
- Milton Keynes
- Newcastle
Collections must be arranged in advance with our sales team.
Please note:
- Warehouse collections require pre-booking
- A deposit may be required
- Online delivery orders cannot normally be converted to collection orders after purchase for security and logistical reasons
Need Help?
If you're unsure which delivery service applies to your purchase, or would like advice regarding delivery charges, access requirements, assembly services or lead times, our experienced team will be happy to help.
Call us on 01323 639335 or email sales@bonnersmusic.co.uk.
Whether you're buying your first electric guitar, upgrading to a new keyboard, or investing in a beautiful piano the whole family can enjoy, Bonners are the musical finance specialists. We offer some of the most competitive finance deals in the UK on pianos, keyboards, guitars, and other musical instruments.
With both 0% APR interest free and longer-term interest-bearing options available, we're confident you'll find a plan that suits your budget - helping you bring home the instrument of your dreams sooner than you imagined.
*Some products are excluded from 0% APRFinance Offers. The available finance options will be shown at checkout.
Spread the Cost with Monthly Payments
At Bonners, we understand that investing in a quality musical instrument is a big decision. That’s why we’re offering a simple and flexible way to spread the cost, with 0% APR finance available on most purchases between £625 and £18,750. We also have some longer period (up to 36 months) Classic Credit 14.9% APR REPRESENTATIVE finance options with lower monthly payments. Our finance offers are designed to make high-quality instruments more accessible to musicians of all levels, from enthusiastic beginners to seasoned professionals. Whether you’re upgrading to a new stage piano, investing in your dream guitar, or kitting out your studio, the Bonners Music finance plans offer complete peace of mind.
Learn More About Finance Options >
The Lender
Bonners Limited is authorised and regulated by the Financial Conduct Authority and is the broker and not the
lender. Our firm reference number is 718966. Bonners Limited offers credit products from Secure Trust Bank PLC
trading as V12 Retail Finance. *Credit is provided subject to affordability, age and status. Minimum spend applies.
Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.
Secure Trust Bank is registered in England and Wales 541132. Registered office: One Arleston Way, Solihull, B90 4LH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550.
Kawai Novus NV12 Hybrid Grand Piano
Available now at Bonners Piano Centres – the UK’s leading Kawai retailer
The Kawai Novus NV12 takes the Novus concept to true grand-piano territory, combining a larger, grand-style cabinet and Kawai’s renowned Millennium III Hybrid Grand action with a revolutionary PentaDrive soundboard system and the latest SK-EX Rendering piano sounds. If you’re considering a flagship hybrid grand, there’s no better place in the UK to buy than Bonners Piano Centres — Kawai’s largest UK retailer with over a decade of hybrid piano expertise.
This product is sold in the name and on behalf of Kawai UK Ltd., whose Terms and Conditions and Privacy Policy will apply.
Is the NV12 the right piano for you?
The NV12 is particularly well-suited to:
- Advanced players who want a true grand piano action at home
- Pianists who need silent practice without compromising feel
- Customers considering an acoustic grand but wanting more flexibility
If your priority is the most realistic playing experience possible in a hybrid format, the NV12 is one of the strongest options available.
NV12 vs NV6 – which should you choose?
The NV12 and Kawai Novus NV6 Hybrid Piano are the two current models in the Novus range, and both offer an exceptional hybrid experience.
- NV6: upright-style action, more compact, suits most homes
- NV12: full grand piano action, larger cabinet, maximum realism
If you’re looking for the closest possible feel to a grand piano, the NV12 is the natural choice.
If space or budget is a consideration, the NV6 is often the more practical option.
Features at a Glance
- Millennium III Hybrid Grand action with optical hammer sensing
- PentaDrive soundboard system for immersive projection
- SK-EX Competition Grand & Concert Grand piano sounds
- Dual DAC audio system with refined sampling filter
- 5" anti-glare touchscreen with minimal interface
- Bluetooth MIDI & Audio v5
- USB-C with integrated audio interface
The grand hybrid experience: touch, tone and presence
- Authentic grand action: The Millennium III Hybrid Grand action with graded ABS hammers and optical sensors delivers the precision, control and repetition that serious pianists expect.
- Real grand damper mechanism: True pedal feel with mechanical interaction that mirrors an acoustic grand’s response and half-pedal control.
- PentaDrive soundboard: Five transducers energise a wooden soundboard to create room-filling, organic resonance — no conventional speakers required.
- SK-EX Rendering: Multi-channel, 88-key sampling blended with advanced resonance modelling for expressive, lifelike tone, including the new SK-EX Competition Grand.
If you’re comparing hybrid and digital pianos more broadly, you can also view our digital piano comparison guide to see how the NV12 fits into the wider market.
Modern technology, elegantly executed
The NV12 benefits from an optimised audio chain with dual DACs and refined filtering for exceptional clarity and dynamic headroom. Connectivity is state-of-the-art: Bluetooth MIDI & Audio v5 for seamless wireless use, and a USB-C port with integrated audio interface and power delivery for streamlined recording and video content creation. The discreet 5" anti-glare touchscreen can auto-dim to keep your focus on the music.
Why choose Bonners for your NV12?
- Sell Your Piano To Us at the Same Time – Upgrading from an acoustic or digital piano? Send us make, model, condition and photos for a fast, fair valuation that makes stepping up to the NV12 simple. Sell To Bonners Info >
- Try In-Store Before You Buy – Visit our showrooms to play the NV12 alongside other Kawai and Novus models. Our hybrid specialists will help you compare and choose with confidence.
- Unrivalled Expertise & Support – Bonners has many years of hands-on hybrid piano experience. Call or email us for friendly, authoritative advice.
Delivery, setup & peace of mind
Order your NV12 from Bonners and our professional team will deliver, install and set it up at a time that suits you. Every instrument includes full manufacturer warranty coverage, backed by Bonners’ trusted after-sales support.
Experience the NV12 at Bonners
The NV12 is available to try at all Bonners Piano Centres.
Play it side by side with other hybrid and acoustic models, and get straightforward advice from musicians who use these instruments every day.
Call us today or email our expert team to discuss the NV12, arrange a demonstration, or get a part-exchange valuation.
| Keyboard Action: Millennium III Hybrid Grand piano action with optical hammer sensing |
| Pedals: Grand Feel Pedal System Damper (with half-pedal support), Soft, Sostenuto |
| Finishes: Black Polished |
| Sound Source: Pianist Mode: SK-EX Rendering – 88-key multi-channel sampling, resonance modelling Harmonic Imaging XL: 88-key piano sampling |
| Number Of Voices: Pianist mode: SK-EX Concert Grand & SK-EX Competition Grand, 10 rendering characters Harmonic Imaging XL: Wide selection of acoustic pianos & 90+ additional voices |
| Polyphony: max. 256 notes (depending on selected sound) |
| Speaker Configuration: PentaDrive Soundboard System Five transducers driving a large wooden soundboard (no conventional speakers) |
| Amplifier Output: Premium multi-channel amplification system (high-performance audio components) |
| Display Screen Interface: 5" full-colour LCD Touchscreen (anti-glare, 480 x 800 pixels) |
| Bluetooth Connectivity: Bluetooth MIDI v5, Bluetooth Audio v5 (wireless MIDI & audio streaming) |
| Song Recording & Playback: Internal Recorder: 10 songs, 2-track recorder (approx. 90,000 note memory) USB Recorder: MP3, WAV, Overdub audio, Line In & Bluetooth Audio Recording |
| Headphone Output: 2 Stereo Headphone Outputs (1/4" and 1/8") |
| USB Connectors: USB-C with audio interface & power delivery USB to Device connector |
| Other Notable Features: Virtual Piano Artisan (formerly Virtual Technician), Dual, Split, 4Hands mode, Key Transpose, Tone Control (User EQ), Wall EQ |
| Music Desk: Grand piano-style, adjustable/removable |
| Connections: LINE IN (1/8" stereo), LINE OUT (1/8" stereo), MIDI IN/OUT, Headphones x 2 |
| Dimensions: Approx. 1505mm (W) x 620mm (D) x 1010mm (H) |
| Weight: Approx. 127kg |
Experience this model first-hand at any of our stores listed below.
If you're unsure which instrument or product is right for you, nothing compares to seeing, touching, and playing it in person before making a purchase. When you visit a Bonners Music store, you can explore a wide selection of pianos, keyboards, guitars, and related products to help you make the perfect choice. Our friendly and knowledgeable staff are always on hand to help you if you have any questions.
Please note that the colour of the display model in our showroom may differ from what is shown on this page.
Sussex
Address:
Bonners Piano & Keyboard Centre, 9 Faraday Close Eastbourne East Sussex BN22 9BH
Telephone:
01323 639335
Milton Keynes
Address:
Bonners Piano & Keyboard Centre, 1 Ward Road Bletchley Milton Keynes MK1 1JA
Telephone:
01908 274957
Newcastle
Address:
Bonners Piano Centre, Unit 3A Airport Industrial Estate, Kingston Park, Newcastle-Upon-Tyne, NE3 2EF
Telephone:
0191 607 7335
Surrey
Address:
Bonners Piano & Keyboard Centre, 46B Albert Road North Reigate Surrey RH2 9EL
Telephone:
01737 242174Delivery Information
At Bonners, we offer a range of flexible delivery and collection options designed to suit both the type of instrument you purchase and your location within the UK mainland.
We aim to dispatch most in-stock standard-sized items within 1 working day of receiving payment. Larger instruments and specialist deliveries may require additional scheduling, and our team will contact you directly to arrange them.
Delivery charges vary depending on the type and size of product you purchase. Please use the table below to see all our main delivery charges at a glance.
Delivery Charges At A Glance
Standard Products
Over £250: FREE
£28–£249.99: £12
Under £28: £9.99
Guitar Strings
Royal Mail Delivery: £4.99
Tracked Courier Delivery: £7.99
Digital Pianos – Boxed Delivery
Up to £1,500: £29
Over £1,500: FREE*
Digital Pianos – Professional Installation
FREE to £250 depending on piano model and delivery postcode.
Agency Digital Pianos
Manufacturer-subsidised delivery: FREE–£175 depending on model and delivery location.
Second-Hand Keyboards & Guitars
Additional delivery charge applies. Shown at checkout.
Oversized Products Over 120cm
Additional delivery charge may apply. Shown at checkout.
Acoustic Pianos
FREE standard ground-floor specialist delivery to most UK mainland postcodes.
Warehouse Collection
FREE by prior arrangement.
*Boxed Delivery is not available for certain larger one-piece digital pianos or digital grand pianos. These instruments require Professional Installation.
IMPORTANT: FREE delivery over £250 applies to standard new products only. Digital pianos, agency products, second-hand instruments, oversized products and certain postcode areas have separate delivery charges.
Your applicable delivery options and charges will be shown at checkout before you complete your order.
Please note that we currently deliver to UK mainland addresses only.
Standard Parcel Deliveries
Smaller products and standard-sized packages are shipped using trusted third-party courier services, including FedEx and DX Express.
Most in-stock items are dispatched within 1 working day.
Standard Delivery Charges
Order ValueDelivery ChargeOver £250FREE£28 – £249.99£12Under £28£9.99
These charges apply to standard new products. Digital pianos, second-hand instruments, oversized products and other specialist deliveries have separate charges as shown in the Delivery Charges At A Glance table above.
Guitar Strings Delivery
ServicePriceRoyal Mail Delivery£4.99Tracked Courier Delivery£7.99
All courier deliveries require somebody to be available to receive and sign for the goods, particularly for high-value items.
If delivery cannot be completed, the courier will normally make up to two delivery attempts before returning the goods to our warehouse. Re-delivery charges may apply where necessary.
Some remote postcode areas, including the Scottish Highlands, offshore islands, West Wales and certain rural areas, may incur additional delivery charges and slightly longer delivery times.
Digital Piano Deliveries
Choose the delivery service that's right for you
Whether you're happy to unpack and assemble your new piano yourself, or would prefer our specialist team to take care of everything, we offer a choice of delivery services depending on the piano you purchase.
OPTION A
Boxed Delivery
Your new piano is delivered boxed into your home, ready for you to unpack and assemble yourself.
Piano PriceBoxed DeliveryOver £1,500FREE*Up to £1,500£29
With this option, your piano remains in its original packaging and assembly is not included.
*Boxed Delivery is not available for certain larger, one-piece digital pianos or digital grand pianos. These instruments can only be delivered using our Professional Installation service.
OPTION B
Professional Installation
Let us take care of everything.
Your new piano will be delivered by our specialist piano delivery team, who will bring it into your home, carefully unpack and assemble it, and install it in your chosen room.*
We'll also remove all boxes and packaging, leaving your new piano assembled, positioned and ready to play.
FREE – £250
Professional Installation costs from FREE to £250, depending on the piano model and your delivery postcode.
Professional Installation is included FREE with selected digital pianos, while a delivery and installation charge applies to other models.
The applicable price for your piano and delivery location will be clearly shown at checkout before you complete your order.
We will arrange a delivery date with you in advance and will also call you on the day to help provide a more accurate arrival time.
We believe buying a new piano should be an exciting occasion. With our Professional Installation service, there's no need to worry about unpacking, assembly or disposing of bulky packaging. We'll take care of everything and leave your new piano ready for you to enjoy.
*Delivery to your chosen room is subject to suitable access.
Agency-Supplied Digital Pianos
Some digital pianos are sold by Bonners on an agency basis on behalf of the manufacturer and have their own subsidised delivery charges.
Delivery charges for agency-supplied digital pianos range from FREE to £175, depending on the piano model, delivery service and your location.
Because these products are supplied under separate manufacturer arrangements, our standard Boxed Delivery and Professional Installation charges do not necessarily apply.
The applicable delivery service and price will be clearly displayed at checkout before you complete your order.
Upstairs Delivery & Special Access
Our standard Professional Installation prices are based on straightforward ground-floor delivery with suitable access.
We can deliver many digital pianos upstairs, but this depends on the piano model, delivery location, staircase and access. Some larger instruments may not be suitable for upstairs delivery, and an additional charge may apply.
If you require upstairs delivery, or have narrow doorways, steps, restricted access or any other concerns, please contact us before placing your order.
We may ask you to provide photographs of the delivery route or staircase so that we can confirm the best delivery option for you.
Call us on 01323 639335 or email sales@bonnersmusic.co.uk and we'll be happy to advise.
Remote & Offshore Locations
Additional charges may apply to some parts of Scotland and Wales, the Isle of Wight and other remote or offshore locations.
Please contact us before ordering if you're unsure whether your address is covered by our standard delivery services.
Acoustic Piano Deliveries
Acoustic pianos require specialist handling and are delivered by experienced piano moving teams.
Standard ground-floor delivery is FREE to most UK mainland postcodes.
We can accommodate a wide range of delivery situations including:
- Ground-floor deliveries
- Stair access
- Difficult-access installations
- Crane and specialist lifting access where required
Additional charges may apply for:
- Scottish Highlands
- Offshore and island locations
- West Wales
- Difficult-access properties
- Stair carries or specialist access requirements
Any applicable additional delivery charges will be confirmed in advance.
Piano Delivery Questionnaire
Prior to delivery, we will ask you to complete a short Piano Delivery Questionnaire. This allows us to assess access arrangements and ensure the safe delivery and positioning of your instrument.
This helps protect both your property and your piano whilst ensuring our delivery team arrives fully prepared.
Second-Hand & Oversized Products
Our standard FREE delivery over £250 offer does not apply to all second-hand or oversized products.
Additional delivery charges apply to:
- All second-hand keyboards
- Some oversized products measuring more than 120cm in length
- Products requiring specialist handling or delivery
Where applicable, the delivery charge will be calculated automatically at checkout based on the items in your basket and your delivery postcode.
If you're unsure about the delivery charge for a particular instrument, please contact us before ordering and we'll be happy to advise.
Pre-Orders & Out of Stock Items
If you order a product that is temporarily out of stock, we will contact you as soon as possible to confirm the expected lead time.
If you would like to check availability before placing your order, our sales team will be happy to help.
For many popular or newly released products, we can also take a small deposit to reserve your place in the queue ahead of new stock arriving.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and courier details.
You can track your shipment directly with the courier once dispatched.
Removal & Disposal of Existing Acoustic Pianos
If you have an existing acoustic piano that you no longer require, we can often arrange professional removal and disposal.
Disposal Service
Professional piano disposal services start from £99, depending on location and access conditions.
Part Exchange
If you are upgrading your piano, we may also be able to offer a part-exchange allowance against your new instrument.
Please contact our sales team with details and photographs of your existing piano for an accurate quotation.
Warehouse Collection
We offer FREE collection from our warehouse locations in:
- Eastbourne
- Reigate
- Milton Keynes
- Newcastle
Collections must be arranged in advance with our sales team.
Please note:
- Warehouse collections require pre-booking
- A deposit may be required
- Online delivery orders cannot normally be converted to collection orders after purchase for security and logistical reasons
Need Help?
If you're unsure which delivery service applies to your purchase, or would like advice regarding delivery charges, access requirements, assembly services or lead times, our experienced team will be happy to help.
Call us on 01323 639335 or email sales@bonnersmusic.co.uk.
Whether you're buying your first electric guitar, upgrading to a new keyboard, or investing in a beautiful piano the whole family can enjoy, Bonners are the musical finance specialists. We offer some of the most competitive finance deals in the UK on pianos, keyboards, guitars, and other musical instruments.
With both 0% APR interest free and longer-term interest-bearing options available, we're confident you'll find a plan that suits your budget - helping you bring home the instrument of your dreams sooner than you imagined.
*Some products are excluded from 0% APRFinance Offers. The available finance options will be shown at checkout.
Spread the Cost with Monthly Payments
At Bonners, we understand that investing in a quality musical instrument is a big decision. That’s why we’re offering a simple and flexible way to spread the cost, with 0% APR finance available on most purchases between £625 and £18,750. We also have some longer period (up to 36 months) Classic Credit 14.9% APR REPRESENTATIVE finance options with lower monthly payments. Our finance offers are designed to make high-quality instruments more accessible to musicians of all levels, from enthusiastic beginners to seasoned professionals. Whether you’re upgrading to a new stage piano, investing in your dream guitar, or kitting out your studio, the Bonners Music finance plans offer complete peace of mind.
Learn More About Finance Options >
The Lender
Bonners Limited is authorised and regulated by the Financial Conduct Authority and is the broker and not the
lender. Our firm reference number is 718966. Bonners Limited offers credit products from Secure Trust Bank PLC
trading as V12 Retail Finance. *Credit is provided subject to affordability, age and status. Minimum spend applies.
Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.
Secure Trust Bank is registered in England and Wales 541132. Registered office: One Arleston Way, Solihull, B90 4LH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550.